PLDT Online Payment: How to Pay PLDT Bill Online thru BDO, BPI, and Other Payment Channels

Are you tired of waiting and lining up at the payment center paying your PLDT bill and other utility bills?

Do you want to know how you can pay your bills online without having to go the payment center?

In this blog post, I’ll share with you various ways for PLDT Online Payment.

And since I just paid my PLDt bill online, I’ll start by showing you the steps on how to pay PLDT via BDO Online Banking.

PLDT Online Payment via BDO Online

BDO Online Login

  1. Go to bdo.com.ph > Online Banking Login > BDO Online Banking
  2. Enter User ID and Password
  3. Enter OTP (One-Time Password)

If you’re not yet registered, click here to know How to Register in BDO Online Banking.

How to Enroll PLDT Bill in BDO Online Banking

  1. Click Enrollment > Company/Biller > Enroll
  2. Enter Enrollment Details
    • Company/Biller Name: PLDT
    • Subscriber Number
    • Subscriber Name
    • Preferred Nickname
    • Channel for Enrollment: Online Banking
  3. Verify Enrollment Details, then click Submit.

You will see this page after successful PLDt biller enrollment in BDO Online.

bdo-online-banking

How to Pay PLDT Bill in BDO Online Banking

  1. Click Pay Bills and Reload > Bills Payment > Pay Bills
  2. Enter Payment Details
    • Pay from: Choose BDO Account
    • Pay this Company/Biller:  Choose PLDT
    • Amount
    • Remarks: (Optional, you may write PLDT Bill June 2020)
    • Payment Schedule: Immediately
  3. Verify Payment Details and Payment Schedule, then click Continue.

You will see this page after successful PLDT bill payment in BDO Online.

pldt-online-payment

For inquiries regarding BDO Online Banking, you may contact BDO Hotline 8-6318000.

WATCH: How to Enroll and Pay PLDT Bill in BDO Online Banking

PLDT Online Payment via BPI Online

BPI Online Login

  1. Go to bpi.com.ph > Login
  2. Enter Username and Password

If you’re not yet registered, click here to know How to Register in BPI Online Banking.

How to Enroll PLDT Bill in BPI Online Banking

  1. Click Other Services > Recipients > Manage Recipients
  2. Click Add New Recipient
  3. Under Recipient, click Billers
  4. Under Biller, type PLDT
  5. Enter Reference Number (10 digit account number), then click Next.
  6. Verify Enrollment Details, then click Confirm.
  7. Enter OTP (One-Time PIN)

You will see this page after successful PLDt biller enrollment in BPI Online.

bpi-add-biller

How to Pay PLDT Bill in BDO Online Banking

  1. Click Payments/Load
  2. Enter Payment Details
    • Pay from: Choose BPI Account
    • Amount to Pay
    • Pay to: PLDT (check account number)
    • Notes: (Optional, you may write PLDT Bill June 2020)
  3. Verify Payment Details, then click Confirm
  4. Enter OTP (One-Time PIN)

You will see this page after successful PLDT bill payment in BPI Online.

pldt-online-payment

For inquiries regarding BPI Online Banking, you may contact BPI Hotline 8-8910000.

WATCH: How to Pay PLDT Bill in BPI Online Banking

PLDT Payment Extension During ECQ

The Philippine Long Distance Telephone Company has implemented a 6-month installment payment program for the outstanding monthly bills of its postpaid subscribers to help ease the financial burden of its customers during the COVID crisis.

The PLDT Payment Extension is applicable for postpaid accounts with Payment Due Dates from March 15, 2020 up to April 30, 2020 regardless of credit rating.

There is no enrollment needed to be done by customers. You will be automatically qualified for the PLDT Payment extension if your Payment Due Date falls from March 15, 2020 to April 30, 2020.

Customers who don’t want to avail of the PLDT payment extension may opt to continue paying their bills through any of the accredited payment facilities of PLDT. (Source)

MVP 2

Complete list of PLDT Accredited Payment Channels

There are many ways to pay your PLDT bills. Just choose the one that’s convenient to you. (Source)

1. INTERNET BANKING 

a. Non-Banks – 30 minutes to 6 hours for payment posting

  • PLDT Pay Express Online
  • PayMaya
  • GCash
b. Banks – 2 banking days for payment posting
  • BPI
  • BDO
  • Metrobank
  • RCBC
  • EastWest Bank
  • China Bank
  • Union Bank of the Philippines
  • PS Bank
  • HSBC
  • BancNet
  • Robinsons Savings Bank
  • UCPB
  • Security Bank
2. ALTERNATIVE PAYMENT CENTERS

a. Payment Centers with near real-time posting – 30 minutes to 6 hours for payment posting

  • Bayad Centers:
    • eBiz
    • Waltermart
    • Ministop
    • PetNet
    • RNet
    • USCC
    • Norkis
    • Capital Pawnshop
    • Villarica Pawnshop
  • SM Malls
  • Robinsons Department Stores
  • ECPay Partners:
    • 7-Eleven
    • Gaisano Grand Malls
    • LCC Malls
    • NCCC Department Store
    • NCCC Supermarket
    • TrueMoney
    • Global Access
    • RD Pawnshops
    • Prince Hypermart

b. Other payment channels 2nd day posting of payment

  • LBC branches
  • Cebuana Lhuillier
  • MLhuillier

3. BANK OVER-THE-COUNTER – 2 banking days for payment posting

  • BDO
  • Metrobank
  • RCBC
  • RCBC Savings
  • EastWest Bank
  • China Bank
  • Security Bank
  • Union Bank of the Philippines
  • PNB
  • UCPB
  • Equicom Savings Bank
  • Bank of Commerce
  • Robinsons Savings Bank
  • Development Bank of the Philippines
  • Malayan Bank
  • Country Bank

Note: Some banks are temporarily not accepting over-the-counter payments for PLDT bills. Please check with your respective local banks for guidelines on their banking operations.

4. AUTO-CHARGE  – 2nd day posting of payment

To pay your bills on time and hassle-free, visit any of these banks to enroll your credit card to the Auto- Debit Program:

  • BDO
  • Citibank
  • Metrobank
  • EastWest Bank
  • Equicom Savings Bank
  • Security Bank
  • Union Bank of the Philippines
  • HSBC
  • RCBC

5. ATM2 banking days for payment posting

You can now pay your bills conveniently through the following bank’s ATM:

  • BPI
  • Security Bank
  • PNB
  • Union Bank of the Philippines
  • Bancnet
  • UCPB

6. PHONE BANKING 2 banking days for payment posting

You may pay your bills on time at the comfort of your home or in your office with just one phone call through the following banks:

  • BPI
  • PNB
  • Landbank
  • BancNet
  • HSBC
  • UCPB

How to Avoid PLDT Disconnection

  1. As soon as you receive your PLDT DSL bill, take note of your balance and its due date and put it in your calendar.
  2. Enroll your PLDT DSL online through your online banking account. Examples of these are BPI Express Online, BDO Internet Banking, Metrobank Direct, and more. Choose the one where you have an account with so that it’s easier to transfer funds and pay bills.
  3. If you have enough balance in your online banking account, pay your PLDT DSL account online on or before its due date.
  4. If you missed the due date and you’re no longer unable to pay online, go to the nearest accredited payment center and settle your bill as soon as possible.

Oftentimes, an officer or customer service representative will remind/inform you via landline that your account is due for disconnection. If you have enough funds, pay your PLDT DSL bill payment immediately and inform them once done to avoid disconnection.

If you missed the due date and the extra days given to settle your bills, your PLDT DSL will surely be disconnected.

In my case, the due date was Feb. 24, but it was disconnected on Feb. 28. It was the first time it happened, so I’m not sure if it always takes 4 days after the due date before they disconnect the internet.

Actually, we received a call from PLDT on Feb. 27 reminding us that our account was due for disconnection and that we needed to settle our bill asap. But since we missed it, it was disconnected the next day.

So, how did we pay our bill?

Since we cannot pay online anymore, we brought our PLDT DSL bill and paid it at the nearest Savemore Payment Center. Good thing there’s no late payment fee.

After paying the bill, we called the PLDT Hotline 171 to request for reconnection. It took us an hour to finally have our internet connection back.

How to Request for PLDT Reconnection

  1. Pay the full balance of your PLDT DSL bill at the nearest payment center. Make sure to bring your bill with the Account Number.
  2. Upon payment, call PLDT Hotline 171 to request for reconnection. Be ready with the following information:
    • Landline Number
    • Account Number
    • Total Amount Paid
    • Transaction Number – last 4 digits of the TRX# which you can find in your payment receipt.
  3. To get to the correct queue for reconnetion, follow these steps:
    • Call 171
    • Dial 2 for PLDT Existing Customers
    • Dial 4 for Reconnection Request
    • Enter your Landline Number starting with area code (example: 029001234)
    • Enter your PLDT Account Number followed by #
    • Enter your the Amount you paid including two digits for cents (example if you paid P2,000.00, enter 200000) followed by #
    • Enter the last 4 digits of the Transaction Number (TRX#) found on the payment receipt
    • You will hear a recorded voice confirmation upon successful request

In my case, it took me 5 times to do the same process before it finally got reconnected. For some reason, their system won’t accept the transaction number during the first 4 attempts.

I think my payment was still not updated in their system that’s why it kept saying that it was an invalid transaction number. Maybe, you need to wait an hour after your payment to call their hotline to request for reconnection.

Or try to talk to a PLDT customer service representative so that they can manually update your payment and reconnect your internet service. However, you need to have patience since there’s always a long queue in their department.

Nonetheless, I’m very happy that we got our PLDT internet connection back within an hour after I called and requested for reconnection.

Usually, the reconnection process takes 8 hours. If you want to have your connection back faster, I suggest you call PLDT Hotline.

If you have the same issues, just try the steps and tips above and I hope you can have your internet connection back as soon as possible. Better yet, let’s always pay our bills in full and on time to avoid the hassle of going through all these and have a smooth internet connection service.

PLDT Home WIFI Settings

Changing PLDT WiFi Settings is one of the most popular blog posts in my other website.

It seems that many PLDT users are having a hard time doing this that’s why I thought of adding this topic here.

If you’re a new PLDT Fibr subscriber, securing your network is very important to protect yourself from unauthorized users.

Your PLDT Fibr default WiFi password and SSID are printed at the bottom of the modem.

To change your PLDT Fibr password and name, just follow the steps below:

  1. Open your browser (Internet Explorer, Google Chrome, Firefox) and go to 192.168.1.1 (PLDT Fibr default gateway address).
  2. Input the following account information to login in the admin dashboard.
    • Username: admin
    • Password: 1234
  3. Once logged in, you will see the PLDT Home Fibr admin dashboard.
    • To change your wifi name and password, just go to “Network”.
    • You will manage two networks here, the 2.4 GHz band and the 5 GHz band, under the Wlan Settings.
  4. Manage the 2.4Ghz network first, go to “Advanced” tab.
    • Enter your new WiFi name in the “SSID Name” field, and enter your new password in the “Passphrase” field.
    • The recommended password format should be minimum 12 alphanumeric characters with symbols and Camel Casing (combination of upper case and lower case characters).
    • If you’re not familiar with other values like SSID Choice, Security Mode and WPA Algorithms, it is recommended not to change them.
    • After you’ve entered your new wifi password and SSID for 2.4G network, just click Apply to save changes.
    • Now for the 5GHz network, go to “5G Advanced” tab, and do the same procedure as what you did on the previous tab.
    • After you’ve entered your new wifi password and SSID for 5G network, just click Apply to save changes.
  5. Your  PLDT Fibr Password has just been updated. You can now logout from the dashboard.

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